FAQ

What health and wellness services are available for students? Are counseling services available for students? Where can I go for disability access services help?
What extracurricular activities are available for students? Is the university fitness center free for students? Where can I go for birth control?
How do I get tested for STDs/STIs/HIV? How do I request a Health Education Presentation? Does UNT offer Student Health Insurance?
Where are you located? How do I make an appointment? Are you open late or on the weekend?
Where can I go to be treated when the Student Health and Wellness Center is closed? What should I bring to my appointment? Do I get excused from class for being sick?
What if I cannot make it to my appointment? Will my insurance pay for my office visit? How and where do I pay?
Can my prescriptions from another medical provider be filled at the Student Health and Wellness Center pharmacy? What do I need to drop off/pick up a prescription? What immunizations or screenings do I need to attend UNT?
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What health and wellness services are available for students?

There are a variety of health and wellness services available to students at UNT. The following represents a snapshot of these services: Women’s care exams and education, Diagnostic x-rays, Psychiatric assessment, Nutritional consultation, Flu Shot clinics, Immunizations, Behavioral medicine, Pharmacy, Optometry, Allergy injections, Laboratory testing, Urgent care, Counseling and Testing, Speech and Hearing Center, Neurotherapy, Child and Family Resource Center, Sport Psychology, Recreational Center, Intramural Sports, Rock Climbing Wall, Massage therapy, Outdoor Pursuits, Tennis, Sports Clubs, Personal trainer, Swimming, Fitness Classes, Office of Disability AccessSubstance Abuse Services, Legal Services, Student Health and Wellness Center, and Money Management Center.

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Are counseling services available for students?

The Counseling Center provides short-term counseling services to students to ensure ongoing wellness. During college, students may require varying degrees of assistance, for personal, social, or academic purposes. Our professional counseling staff provides free and confidential services to meet these needs. This may include short-term counseling sessions, partici­pation in a support group, or referral to community resources. Students seeking these counseling supports should contact the Counseling Center at (940) 565-2741. The Counseling Center is located in Chestnut Hall, 3rd Floor, Suite 311.

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Where can I go for disability access services help?

The Office of Disability Access located in Sage Hall, Suite 167, (940) 565-4323.

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What extracurricular activities are available for students?

Get involved with Campus Life, make friends and join one of the more than 400 student organizations at UNT.

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Is the university fitness center free for students?

All students taking classes on campus are automatic members of the Rec Center.

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Where can I go for birth control?

The Pharmacy is located in Chestnut Hall – 1st floor. Beginning October 1, 2012, students on the UNT sponsored health insurance through United Health will have a zero copay for generic birth control pills at the SHWC Pharmacy. Brand name birth control pill will remain available at the $35 copay. For more information, contact us at (940) 565-2790 or visit http://healthcenter.unt.edu/pharmacy.

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How do I get tested for STDs/STIs/HIV?

All HIV testing is provided by certified HIV test site Prevention Based counselors who are registered through the Department of State Health Services. Free HIV testing is made available through collaborative agreements with the Greater Dallas Council on Alcohol and Drug Abuse and Tarrant County MHMR. To schedule an appointment, please call (940)565-2787. Walk-ins are also accepted for the Mean Green Screen.

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How do I request a Health Education Presentation?

The Meadows Center provides more than just one-on-one services. Student groups, classrooms, and Greek organizations can invite the Meadows Center to provide programming on a wide variety of health and wellness issues. All programs are free and can include risky behaviors, sexual assault and dating violence, nutrition, fitness, wellness, sexual responsibility, sexually transmitted infections, birth control, women's health, stress and more! For more information, or to request programming, call (940) 565-2787 or visit us in Chestnut Hall, 3rd Floor.

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Does UNT offer Student Health Insurance?

Yes. As a condition of admission, the University of North Texas requires all non-immigrant international students to maintain medical/hospitalization insurance for the entire period of their UNT residence. The student insurance fee is automatically added to the student's tuition, and fees bill each semester unless the student provides alternate coverage and requests a waiver of the insurance fee.

Students who serve as Teaching Fellows, Teaching Assistants, Graduate Research Assistants, and Graduate Services Assistants - under budget codes 0800, 0810, 1361, and 1792 only - are eligible for regular university staff insurance. Students are required to provide insurance covering at least $7,500 repatriation and $10,000 medical evacuation. Students can obtain a separate policy that covers repatriation and medical evacuation through the University endorsed insurance carrier.

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Where are you located?

The Student Health and Wellness Center clinic is located on the second floor of Chestnut Hall.  For appointments and medical services, please check-in through the main waiting room.  To make payments or for billing or insurance questions, you can go to the Payment Window outside the Billing and Insurance Department.  The UNT Pharmacy is located on the first floor of Chestnut Hall, across from the front elevator. 

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How do I make an appointment?

You can make an appointment for medical services by calling (940) 565-2333 or online at MyOSH.unt.edu.  Appointments are available Monday through Thursday 8 a.m. to 4:45 p.m. and Friday 9 a.m. to 4:45 p.m. during the fall and spring semesters.  During the summer, appointments are available Monday through Thursday 8:00 a.m. to 4:15 p.m. and Friday 9 a.m. to 4:15 p.m.

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Are you open late or on the weekend?

We do not have any late or weekend hours.  However, we have a 24-hour nurse call line that can be used by all enrolled students to be triaged over the phone at (877) 440-0549.  If something cannot wait, directions to other after hour facilities will be provided.

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Where can I go to be treated when the Student Health and Wellness Center is closed?

The SHWC's hours of operation are posted on our website (http://healthcenter.unt.edu). If you find yourself in need of medical treatment when we are closed, and the nurse call line recommends you seek treatment elsewhere, you can visit any of the local clinics or hospitals of your choice. In Denton, you can choose from:

  • Denton Regional Medical Center: (940) 384-3500
  • Presbyterian Denton Hospital: (940) 898-7000
  • Care Now : (940) 383-2700
  • Minor Emergency Care of Denton: (940) 382-9898
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What should I bring to my appointment?

Please bring your student ID card and a form of payment.  If you have the University endorsed student insurance policy through United Healthcare Student Resources, then you also will need to bring your insurance card.

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Do I get excused from class for being sick?

No.  You can request a statement that you were seen at the clinic to show to your professor.  The statement can be requested at the time of checkout.  Protected Health Information is not included on these statements.

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What if I cannot make it to my appointment?

Please call at least an hour ahead of time to cancel or reschedule your appointment otherwise you will be charged a no-show fee. The phone number to cancel is (940) 565-2793. We are very busy and another student can use your appointment time.

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Will my insurance pay for my office visit?

If you have the University endorsed student insurance policy, the Student Health and Wellness Center (SHWC) is considered an in-network provider and most charges are covered.  The SHWC only files to the University endorsed student insurance policy through Untied Healthcare Student Resources.  The SHWC is an out-of-network provider for all other insurances policies. If your insurance does cover out-of-network facilities, it is usually at a limited rate. It is wise not to expect your insurance carrier to cover all of your costs. Therefore, an itemized receipt can be requested at check-out for you to file with your insurance carrier for reimbursement.  For more information, you can call the SHWC Billing and Insurance Department at (940) 565-2792.

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How and where do I pay?

You may pay by cash, check or credit card. All payments are coordinated in the Billing Department, and they should be made at the time of service.  Charges for prescriptions are handled in the UNT Pharmacy, on the first floor of Chestnut Hall.

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Can my prescriptions from another medical provider be filled at the Student Health and Wellness Center pharmacy?

Absolutely - as long as we carry the type of medication you need. You may also transfer prescriptions filled at any pharmacy to the Student Health and Wellness Center's pharmacy. See the pharmacist for details. For prescriptions already filled at the SHWC, we also utilize an on-line refill web site at http://studentaffairs.unt.edu/student-health-and-wellness-center/services/pharmacy for your convenience.

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What do I need to drop off/pick up a prescription?

You will need to show your student ID for services at the UNT Pharmacy.  You will need to drop your prescription for the medication off at the UNT Pharmacy, located on the first floor of Chestnut Hall.  To pick it up, simply return to the Pharmacy and pay for your prescription.  If you have an insurance plan that covers prescriptions, please make sure to show your insurance card to the Pharmacy staff at the time of service.  All questions about accepted prescription insurance plans should be directed to the Pharmacy at (940) 565-2790.

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What immunizations or screenings do I need to attend UNT?

Effective January 1, 2012, all new students, including transfer students, must show evidence of receipt of an initial bacterial meningitis vaccination (meningococcal meningitis vaccine) dose or booster in the last five years and at least ten days prior to the first day of the semester in which the student initially enrolls. This new law also applies to any student returning to school after a break in enrollment for a fall or spring semester.  Additionally, any international or Intensive English Language Institute students who are considered to be at high risk for tuberculosis as defined by the Centers for Disease Control and Prevention must be screened and/or tested for TB within the first three (3) weeks of their first term of study on the UNT campus.  The SHWC also recommends that all students have current immunizations for polio, diphtheria, pertussis, tetanus, rubella, mumps, and measles. Consideration should also be given to vaccination against hepatitis A, hepatitis B, and varicella.  More information about immunizations and screenings, including deadlines and forms, can be found at http://healthcenter.unt.edu/immunization-requirements/